Consulting and Research: A Practitioners Approach to Using Theory in Practice

"In theory, there is no difference between practice and theory. In practice there is."
Yogi Berra

The goal of my consulting efforts is to improve strategic alignment between IT resources and business goals for client organizations.

Better alignment has been shown to result in cost savings, productivity improvements, and greater organizational efficiency, as depicted in the figure below.

How IT Governance models can help strenghten the alignment between IT and business


Information systems are essential to all modern businesses and those systems which were once managed largely by an IT staff, today are found in so many business processes that their operational responsibility often falls to non-technical employees. Organizational processes and complex IT systems are increasingly interwoven in modern businesses and consequently better management of IT processes grows in importance.  Consequently, business management practices throughout the organization are changing to also better manage IT.

IT Controls are a very effective and proven method for strengthening alignment. However, the absence of any discussion of IT controls in current management practices may stem from a lack of empirical motivation for practitioners, a void I am working to help fill.

My academic research supports my consulting work as I seek evidence to demonstrate that all levels of organizational management can benefit from increased familiarity with IT controls using frameworks such as CobiT, ITIL and ISO/IEC 20000, among others. 


 
TestimonialMichael helped me better serve my patients with new technology and integrating it into our back office processes. I would gladly recommend his services to any business.

Bradley Johnson, DMD –Contemporary Family Dentistry
TestimonialMichael recently assisted our organization in complying with SOX auditing requirements of our IT systems and policies, and I strongly endorse his consultation to those seeking to maximize their IT business value. We have benefited from his process improvements and technology handiwork, becoming one of the largest LTC Insurance Master General Agencies in the country, managing 9,000 in-force policies ($18M). 

Tom McAuliffe 
President & CEO 
Capstone Financial Assurance